Frequently asked questions

If you pay with Credit Card or via PayPal, your project will be available within a few minutes.

It depends how you would like to split the number of Purchase Orders and Users. For further details please contact us.

You can keep working in your existing setup. If you would like to extend your trial, simply go to the admin section, select the tab “project information” and press the “extend license” button.

Please go to the admin section and select the tab “project information”. Here you will be able to extend your license, upgrade to another package or buy additional purchase orders.

If you would like to upgrade your license you can do that any time through the “project information” tab in the admin section. For downgrade requests, please contact us.

No, we won’t charge you through an automatic extension. If you would like to continue with our service, you must click on the “extension button” and follow procedure.

You can pay either with credit card or via Paypal. Alternatively you can request an invoice and pay by bank transfer. In that case the activation of the license will be delayed by 1-2 days.

No, the mobile apps are available for free in the app stores.

Yes. If you are a corporation, small business or a freelancer and you need an invoice, please contact us.

It depends. Please contact us for further information.

If the current pricing plans don’t meet your requirements, please contact us. We will check, what we can do for you.

You can either review your own Purchase Orders, all Purchase Order or search by departments and suppliers. In addition you will be able to use various filters, sort option and keyword searches. All lists include a net total at the bottom.

The administrator might have restricted the visibility of certain Purchase Orders for your user account. That’s why you might see only your own POs or the ones from your own department. In other cases you might have chosen the wrong filter, where your PO is not reflected.

Yes, select the Purchase Order you want to print and select the “open as PDF” button on the right side of the Purchase Order box. Once you see the PDF, you can save and print the Purchase Order. You are also able to print many POs in a batch print.

Yes, please contact us for further details.

Go to the drop down field next to your email address on the top right of your screen and select “Administration”.

The PO book duration depends on the license that you or the administrator has chosen. If you want to extend the PO book duration of the purchasing software, please contact your project administrator or click on the extension button in the admin section / project information tab.

Your invoice address will be printed on the final approved Purchase Order, which might be sent to a supplier. This supplier will need your invoice address to create an accurate invoice.

Yes, you can work with multiple currencies in the purchasing software. You can either create a custom currency exchange rate or leave that field blank. In this case DPO will take the currency’s latest exchange rate.

For example “Rent” or “Purchase” or “Fee”.

Approval Levels represent the number of approvals for each Purchase Order. There can be only one approval for each level. The assignment of approving users to each level can be made in the users section.

Yes, but only one person can make an approval for each level. Only the fastest user can execute the approval right, the other assigned users will lose their approval right at that moment. There is one exception if you choose “Approval by department only”.

Normally, only one person can approve for a certain level in the purchasing software. However, if you work with different departments you might want that each department gets its own approval by their department representatives, even though all that happens on the same approval level. In that case, choose the option “approval by department only”. In this instance, many head of departments can approve only their own department. For more help please review the our video tutorial or contact support.

Yes, but first make sure no user is assigned to that approval level.

If the pending Purchase Orders have received all approvals except the last level, they will automatically switch to final approval once you delete the last approval level.

An Administrator can edit the administration section of the purchasing software, the User cannot.

Yes!

Yes. If this user has approval rights, make sure you install a new user for that approval level first, and then delete the other user.

The status of Purchase Orders won’t change, just the user becomes inactive.

You can decide whether the user is allowed to see all Purchase Orders, just their own, or the ones from the department he or she belongs to.

Yes!

Yes, any time. Even if certain Purchase Orders might have already received their final approval.

First remove the user from the approval chain. Then you can delete the user.

You can decide whether the user is allowed to see all Purchase Orders, just their own, no POs or the ones from the own department.

Yes, any time through the supplier tab. Even if certain Purchase Orders might have already received their final approval.

We offer a default export of all generated data as a CSV file. This can be imported to various software solutions. In addition we integrate with QuickBooks Online directly.